A D Firth & Co
The Old Bank House
52/54 Palmerston Street
Phone: 01625 261840
Fax: 01625 574311
The person in the firm who is designated as the Complaints Handling Officer is Alan Firth.
If you have any concerns about our service, our work or our charges and you wish to make a complaint please contact Alan Firth either by post at the firm’s office address or by e-mail to email@example.com.
On receiving your complaint, we will send you a letter acknowledging this within two working days of its receipt.
We will then review your file and any other documents and if your complaint is straightforward, we will give you a response on behalf of the firm as soon as practicably possible.
If your complaint is more complicated, we might ask you to explain or clarify any issues.
We may then give you a response by letter, personal interview, or telephone. If by interview or telephone the contents of the response will be confirmed to you in writing within five working days of the interview or telephone conversation.
Whichever form we investigate your complaint, we will seek to give you our final decision as soon as possible and in any event within six weeks of receiving your complaint.
If the response fails to resolve the complaint to your reasonable satisfaction, the matter may be referred to an independent solicitor for resolution.
If you agree to this referral, the complaint will be referred to the independent solicitor.
The independent solicitor currently designated to deal with such a referral is Miss Anna Jordan of Bennetts Solicitors 37 Market Place Macclesfield Cheshire SK10 1DY.
The independent solicitor will then review and adjudicate on the matter as soon as practicably possible.
Alternatively, you may wish to have the matter referred to an alternative complaints body such as Ombudsman Services (www.ombudsman-services.org).
If such a referral still fails to resolve the complaint to your reasonable satisfaction or if you decline to agree to the referral to an independent solicitor or alternative complaints body, you may refer the complaint to the Legal Ombudsman. You must do so within six months of the ending of our internal complaints procedure.
The Legal Ombudsman may be contacted by post at P O Box 6806 Wolverhampton WV1 9WJ, by telephone on 0300 555 0333 or by e-mail at firstname.lastname@example.org.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. They can be contacted by post at The Cube 199 Wharfside Street Birmingham B1 1RN, by telephone on 0370 606 255 or by e-mail at email@example.com@sra.org.uk.